How to Deal with Parents Who Are Angry, Troubled, Afraid, or Just Plain Crazy

How to Deal with Parents Who Are Angry, Troubled, Afraid, or Just Plain Crazy
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Emotionally charged, often disgruntled, and occasionally abusive parents--sound familiar? The second edition of Elaine McEwan's bestselling classic will help you manage your most difficult audience, adding several new features and examples that will give you the confidence and skills you need to handle such situations.